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Last updated: March 2026
You are eligible for a full refund if: your order was not delivered within 24 hours of payment, the delivered product is defective or invalid, or there was a duplicate charge on your account.
Refunds are not issued for: successfully delivered and working products, change of mind after delivery, or orders where the product was used or redeemed.
Open a support ticket from your dashboard within 48 hours of purchase. Include your order number and a description of the issue. Our team will review and respond within 4 hours.
Approved refunds are processed within 1-3 business days. The time to appear in your account depends on your payment method and bank.
If you believe a refund was incorrectly denied, you may escalate by emailing [email protected] with your order details and supporting evidence.